Twinstar V app problems

[Minorhero]

Hello folks,

I have a Twinstar 1200S V (the new model that has app support). I love the look of the light itself and it makes my tank look great, but either the app is fundamentally flawed or I'm missing something obvious. I have a smart plug on this light so I can turn it off and on with a voice command. The light clearly has a saved state as when it gets powered on it turns on with the right spectrum and the intensity. BUT, it also only turns on for 6 hours before turning off. Every. Single. Time.

My set photoperiod is 8 hours, so the light turns off 2 hours short of the correct time every day.

I can make a work around by turning the light off and back on again at the smart plug, (gaining an additional 6 hour window of 'on' time when I only need 2 hours before the smart switch unplugs the light again). BUT, I would much rather have the light allow for it to be on for as long as I want and turn off when I want.

I contacted twinstar support via email more then a month ago and got absolutely no response. So pretty much the worse product support something can have.

The obvious issue is the inbuilt timer in the app is defaulting to 6 hours. I have tried changing this timer to be longer (set it for 23 hours). I also have tried having the timer just set to 'off'. Neither does anything.

Does anyone else have this light? Does anyone else have any suggestions?

 

[BranchScape]

I have the same light. show us the app settings you have. I can snap a picture of mine when i get home, I can't do it now since it's Bluetooth not wifi.

 

[Kwyet]

If you can’t fix it, you can program a schedule in your smart plug so that it turns on for the 6 hours and turns on again for 2 hours and then off.

 

[Gino]

I contacted twinstar support via email more then a month ago and got absolutely no response. So pretty much the worse product support something can have.

Strange that they didn't get back to you. I contacted them recently with questions of my own (about the behavior of these lights after a power outage) and got a pretty quick reply. The person who replied was very helpful, forwarding my questions to their engineer. I'm sure the same can be done for you.

Mind you, I contacted them on Whatsapp rather than by email – perhaps you can get a hold of them that way? The number I found on their website is: +821099098700.

 

[Count Krunk]

You tried factory resetting it? That's typically how these things go

 

[Minorhero]

You tried factory resetting it? That's typically how these things go

I don't see a factory reset option unfortunately

 

[gnatster]

Found this on resetting

App and Bluetooth Reset (For Bluetooth/Smart Models)
If you are using the Twinstar app and the device refuses to reset or reconnect: [1]

1. Remove the Device: Open the app, go to your device list, and delete or unbind the Twinstar light from your profile.
2. Clear App Cache/Data: Go to your phone's Settings > Apps > Twinstar > Storage and select Clear Cache and Clear Data to completely wipe the app memory.
3. Bluetooth Reconnect: Unplug the light, wait 30 seconds, plug it back in, and try adding it as a new device in the app. Ensure your phone's Location permissions are turned on, as Bluetooth scanning often requires this.